Our team has been working together since 2017 and has more than 15 years of development and marketing experience. We have always seen ourselves more like a second family. We would like to grow and welcome new faces from graduates to experienced seniors.

Our clients are e-shops such as BajaBee, Tree of Life, GreenWay, FutbalTour, CreativePro and many others that manage their digital business with theshop.dev..
Our partners are agencies that implement our e-shop administration for their clients.

We are building future-proof eCommerce solutions for SMB and enterprise clients across Europe. Our platform theshop.dev represents a new era of developing eCommerce based on headless principes by separating the UI (frontend) from the business logic (backend) which gives unlimited possibilities to compose ideal tech stack for scaling.

theshop.dev is a universal eShop admin to manage multiple sales streams from one place. Growth-friendly multistore, multidomain, multilingual and multi currency platform with strong support and integrations ready to use instantly to bring cutting edge shopping experience.

• Represent the voice of the customer to provide input into every core product, marketing and sales process.
• Manage the sales funnel with the sales team.
• Take over new customers from sales and act as the single point of contact.
• Closing the prepared sales deals and make the upsales proposals
• Own and manage the customer relationship throughout the entire customer lifecycle.
• Ensure smooth onboarding of new customers, the training of platform end users, as well as post go-live support.
• Help simplify and automate complex operational processes together with the tech team.
• Understand customer outcomes by communicating with customers, analyze customer health metrics, and gather other feedback.
• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.

• 3+ years customer success or account management experience in a PaaS / SaaS or software company.
• Proven track record of working in a customer facing role.
• Fluent in English.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexible approach, able to operate effectively with uncertainty and change.
• You must be a self-driven problem solver.
• Finally, you have a sense of humor.

• 100% remote work
• Flexible work schedule
• Software and hardware equipment
• team buildings
• Office space if needed in Bratislava or cowork wherever is needed
• Young and friendly team of colleagues

Do your skills and willingness to succeed match with our company needs? We would love to hear from you. Please send us your CV first and we will contact you shortly.

team theshop.dev 😉