Luigi’s Box is a SaaS (Software as a Service) solution providing site search and product discovery tools for e-commerce websites. Our analytics 📉, search 🔎, product listing and recommender ensure that ecommerce sites deliver fast, relevant, and personalized results for every query.

Luigi’s Box increases conversions and sales for more than 3,000 e-shops, including Alza, Benu, O2, Acer, Kosik, Under Armour, Orsay, KiK and other big names on the Czech, Slovak, Polish and the EU market.

Be part of it as our Customer Success Manager

Why is our CSM important

• CSMs are here to make sure that our customers are getting the most out of our products. CSMs help our customers with onboarding, introducing them to our dashboards and control panels. CSMs then monitor and evaluate how our customers use our products, what works for them, and where they (and we) need to improve to achieve customers’ goals.
• CSMs are our key component in retaining and increasing customer satisfaction, preventing churn and providing customer feedback to the product team.

What you will do

• Cooperate actively with customers, deliver high adoption of our products by customers
• Be a product expert to our customers, ensure that they are able to interpret data from our analytics dashboard
• Support the customers and continuously improve the way they use Luigi’s Box application
• Look for opportunities to make the use of our products (Search, Recommender) more efficient for customers through various features that we provide, but customers might not be aware of
• Communicate clearly the benefits of our product
• Provide product trainings to customers
• Create supportive materials, instructional videos etc.
• Standardize the automated method of customers´ needs assessment
• Collaborate closely with the technical team in case of ambiguities in the data or when dealing with customers’ requirements

Meet your team

Your Development & Product team is led by highly experienced CPO and co-founder, Michal (aka Crutch). Your closest team-mates will be with Judy (team leader), Chris, Matěj and Filip, our CSMs.

You really have the opportunity to learn from and work with the marvelous CSM team. They are passionate professionals, meticulous with data, and dedicated to helping the clients for whom they provide useful and resourceful data analysis.

What we expect from you

• Basic knowledge of Google Analytics, e.g. the metrics, segmentation & reporting possibilities it provides
• Focus on data, data and analytical mindset
• Basic skills in statistics, e.g. you know what percentile or outlier is
• Excel/Google Sheets – advanced, e.g. pivots, lookups, sumif, etc.
• Experience with preparation of reports for both, internal use and clients
• 2-5 years of experience with clients in SaaS, software, technical solutions
• Skilled at building relationships and maintaining high level of client service
• Ability to understanding the clients´ business requirements
• Positive approach to client satisfaction, ability to engage customer
• Attention to details
• Excellent written and verbal communication skills, strong presentation skills
• Good to have but not necessary – SQL basics

Required Language skills:

• Czech or Slovak language (C1-C2 level) – is a must
• English, professional working proficiency (C1) – is a must
• Another European language is a great advantage, but not necessary

Ready to join?

• Click the “Apply” button and send us your LinkedIn profile or CV
• Or apply via email: [email protected]
• Next steps: screen call, interview with the manager, a practical assignment and final call with the CEO

Luigi's Box is a SaaS solution for intuitive AI-powered search 🔎, analytics 📉, and product recommendation for e‑commerce. Our platform ensures that your site delivers fast, relevant, and personalised results for every inquiry. Luigi's Box increases conversions and sales for more than 3,000 e-shops, including Alza, Benu, O2, Acer, Under Armour, Orsay, KiK and other big names on the EU market.