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MWT Solutions

Support Specialist

MěstoBratislava

FormaFull-time

Platod 1500 €

TypFaktura

ÚroveňJunior ⭐️

Aktualizováno31.01.2024

MWT Solutions is a fast-growing IT company with branch offices in Prague, Bratislava, Warsaw, Poznan, Bucharest and Budapest. We have 15+ years of experience as an exclusive ManageEngine systems distributor and technical service provider in Central Europe Countries. Our organisation consists of team of 60+ highly motivated experts cooperating closely with Partners to ensure best possible software based IT infrastructure management solutions and services to our customers.

Náplň práce

  • Customer support, providing assistance and resolving customer inquiries.
  • Maintaining regular contact with customers to ensure effective communication and address their needs.
  • Collaborating with software vendor to address product-related issues and gather necessary information for troubleshooting.
  • Creating SQL reports to generate relevant data and insights.
  • Assisting in the preparation of documentation and solutions for customer inquiries and technical issues.
  • Contributing to the development of knowledge base articles to enhance customer self-service capabilities.

Požadavky

  • Strong problem-solving skills, with the ability to analyze and resolve technical issues.
  • A team player who can collaborate effectively with colleagues and customers.
  • Excellent communication skills to interact professionally with customers and team members.
  • Proficient in issue analysis to identify root causes and implement appropriate solutions.
  • Czech or Slovak – native speaker, Business English, Polish is an advantage.

Nice to have:

  • Familiarity with PowerShell or JavaScript, enabling you to automate tasks and enhance system efficiency.
  • Valid driving license (category B) for potential travel requirements.

Nabízíme

  • Base salary and possible bonus scheme,
  • Opportunity for professional development in rapid growing company as a leader on the European market in terms of its services,
  • Individual English lessons,
  • Hybrid work in an office in Bratislava or Prague,
  • Integration events and trips,
  • A relaxed atmosphere at work and no dress code.

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