The brand is one of the most valuable assets of any business. Trama keeps it safe.

Trama is a VC-backed Legal Tech startup reshaping brand protection globally by providing access to high-quality and affordable IP services.

After filing 15K+ trademarks, we already rank among the UK’s and EU's top trademark representatives. However, we aim to become the leading trademark service provider globally and build a global brand protection one-stop-shop in the long run.

About the position

As a fast-growing legal-tech company, our goal is to make clients feel satisfied and offer them the best possible user experience.

We are looking for a very well-organized individual who will become a part of our customer support team and help us manage our customer's queries. You will guide customers through the trademark registration process and closely work with the legal team, contributing to our goal to provide the best customer experience. Previous experience in the legal field would be an advantage but is not a must. We will help you with the onboarding process, and you will get all the support you need from us.

Your responsibilities

👉 Help our customers understand the trademarking process and the importance of brand protection and thus will have an essential role in sales.
👉 Proactively communicate with potential customers, answer their calls and emails professionally and provide clients with great customer support.
👉 Keep records of customer interactions, details of inquiries, complaints, comments, and actions taken.
👉 Be the partner of our legal team to provide comprehensive legal advice, from thorough trademark research, through strategy design to dispute resolution.

You should have:

Customer-oriented with great communication skills and sales-oriented mindset
Good problem-solving skills, process-oriented mindset, and good task management
Ability and interest in resolving customers’ concerns and answering customers’ questions
Previous experience with customer service (nice to have, not a must)
Good English in speaking and writing (C1 level)

Why you should choose us:

Support in your professional growth, detailed feedback, and mentoring
Being part of a disruptive force in the legal field with a unique culture
The competitive benefits package includes perks such as:
Free lunch
Unlimited paid sick days
Flexible working hours & remote work
In-house events and company retreats
Employee stock options