Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from Waste (EfW) and Renewable Gas (RG), operating as part of the Hitachi Zosen Corporation Group. HZI acts as a project developer, technology supplier and engineering, procurement and construction (EPC) contractor delivering complete turnkey plants and system solutions for thermal and biological waste recovery. Its solutions are based on efficient and environmentally sound technologies, are thoroughly tested, and can be flexibly adapted to customer requirements. HZI’s Service Solutions Group combines its own research and development with comprehensive manufacturing and erection capabilities to provide support throughout a plant’s entire plant cycle. HZI works for customers ranging from established waste management companies to up-and-coming partners in new markets. Its innovative and reliable solutions have been part of more than 1,600 reference projects worldwide.

• This role is responsible for installing, supporting, maintaining, and troubleshooting systems and their software for CAD & PDM and training of users.
• Tasks and Responsibilities:
• Reports to Manager Business Applications
• Ensure operational availability and development of the CAD applications in a global environment
• Gather software requirements from users, analyze and define solutions
• Act as application power user by providing assistance and guidance to users
• Responsibility of 1st and 2nd level support
• Coordinate the 3rd level support with the HZI-partners
• Assist users with BIM coordination and management
• Manage clients in a virtual desktop infrastructure (VDI) environment
• Create user and administrator documentations
• Responsible to organize and train users in CAD applications
• Manage servers from the application layer and coordinate with the outsourcing partner
• Being part in the “Application Ownership Team”
• Support users in global environment

• Experience with CAD applications
• Background in construction or industrial engineering advantageous
• Didactic skills (training + support of internal customers)
• Customer and service oriented
• Independent and structured way of working
• Knowledge of IT project management
• Team player with good communication skills at various levels
• English Level C1 (spoken + written)
• German would be a plus (not mandatory)

• Flexible working time (core time 9-3:30)
• Modern infrastructure
• Support for professional and career growth, education and training
• Supportive and team-oriented working environment