What you will do

• Cooperate actively with customers, deliver high adoption of our products by customers
• Be a product expert to our customers, ensure that they are able to interpret data from our analytics dashboard
• Support the customers and continuously improve the way they use Luigi’s Box application
• Look for opportunities to make the use of our products (Search, Recommender) more efficient for customers through various features that we provide, but customers might not be aware of
• Communicate clearly the benefits of our product
• Provide product trainings to customers
• Create supportive materials, instructional videos etc.
• Standardize the automated method of customers´ needs assessment
• Collaborate closely with the technical team in case of ambiguities in the data or when dealing with customers’ requirements

Why is our CSM important

• CSMs are here to make sure that our customers are getting the most out of our products. CSMs help our customers with onboarding, introducing them to our dashboards and control panels. CSMs then monitor and evaluate how our customers use our products, what works for them, and where they (and we) need to improve to achieve customers’ goals.
• CSMs are our key component in retaining and increasing customer satisfaction, preventing churn and providing customer feedback to the product team.

Luigi’s Box is a SaaS solution for intuitive search 🔎, analytics 📉, and product recommendation for e‑commerce. It ensures that your site delivers fast, relevant, and personalized results for every inquiry.

Luigi’s Box has a dominant position on the Central Europe market, while expanding on Western European market. More than 50% of top e‑commerce companies on the SK/CZ market use Luigi’s Box.

What we expect from you

• Basic knowledge of Google Analytics, e.g. the metrics, segmentation & reporting possibilities it provides
• Focus on data, data and analytical mindset
• Basic skills in statistics, e.g. you know what percentile or outlier is
• Excel/Google Sheets – advanced, e.g. pivots, lookups, sumif, etc.
• Basics of SQL – highly appreciated advantage
• Experience with preparation of reports for both, internal use and clients
• 2+ years of experience with clients in SaaS, software, technical solutions
• Skilled at building relationships and maintaining high level of client service
• Ability to understanding the clients´ business requirements
• Positive approach to client satisfaction, ability to engage customer
• Attention to details
• Excellent written and verbal communication skills, strong presentation skills
• Slovak or Czech (C1-C2 level) – is a must
• English, professional working proficiency (B2) – is a must
• another European language is a great advantage

When you work with Luigi’s Box, you work with

• One of the best Search SaaS solutions on the market
• A company recognized by Deloitte CE Technology Fast 50 as one of the leading technology companies in 2022
• A company recognized by Gartner Market Guide for Digital Commerce Search 2022 among other ~20 top solutions (Algolia, Bloomreach, etc.)
• G2 results against other market leaders: the highest score in the subcategory e-Commerce Search Software for Mid-market
• Luigi’s Box has a high-impact product and paying clients, so you work for a reliable company that will be here for the long run
• You work on meaningful assignments with top e‑commerce accounts in the EU
• You have the freedom to define your role and processes, flexible and transparent decision-making processes, an easy access to C-level people
• In case of excellent results and proven skills, career growth is possible – commercial or technical direction
• Get mentoring and experience sharing from professional colleagues
• Customer Success is one of the most rewarding careers – you get to see results, you help to create the product and the revenue, and you enjoy the relationships you’ve built with your clients

Meet your team

• Luigi’s Box is a dynamic start-up, in a trending SaaS business, an international team of ~55 people with a deep experience in product search area and e‑commerce.
• Together with Judy and Chris, our CSMs, you will be part of the product development team. The team is led by Michal, who is our CPO and one of the founders of the company.

Details that matter

• Monthly all-hands meetings where you learn what we’re working on in the company

• Culture of close cooperation

• Team events – team buildings, off-sites

• Allowance for hardware of choice available as per company policy after a trial period

• You deliver results and are reliable – in return we respect if you ever need to run errands or go pick up the kids

• Flexible working hours, 40 hours a week, preferably between 8:30 – 16:30

• Stability – B2B contract and monthly pay in Eur by the 10th day of the month

• 20 or 25 paid days off as per company policy, even for contractors

• We care about work-life balance

• We cover 75-90% of the cost of language or professional courses
  Office life offers:

• Parking in the city center for cars and bikes

• Volleyball Mondays

• Small team events – dinners, grab a beer, sport

• Specialty coffee in the office, 50% contribution to the coffee at a nearby cafe

• Massage therapist and physiotherapist in the office

• Monthly company breakfasts

• Snacks or fruits in the office & rooftop terrace

Luigi's Box is a SaaS solution for intuitive AI-powered search 🔎, analytics 📉, and product recommendation for e‑commerce. Our platform ensures that your site delivers fast, relevant, and personalised results for every inquiry. Luigi's Box increases conversions and sales for more than 3,000 e-shops, including Alza, Benu, O2, Acer, Under Armour, Orsay, KiK and other big names on the EU market.