We are seeking a motivated and customer-oriented individual with strong technical aptitude and a proactive "can-do" attitude. You’ll work directly with customers, supporting them in their journey with ManageEngine applications, helping them resolve technical challenges, and continuously improving our support processes.

Key Responsibilities

• Provide remote support for a wide range of ManageEngine applications.
• Build and maintain a Helpdesk Knowledge Base to empower users and team members.
• Ensure SLA compliance and meet defined support KPIs.
• Deliver clear and consistent reports to your line manager.
• Collaborate with other members of the technical team to solve complex issues and improve service quality.

Key Requirements

1–2 years of experience as a Support Specialist or similar technical role.

• Experience or knowledge in at least one of the following areas:
• Network and application monitoring
• Helpdesk configuration and administration
• Endpoint management
• Log management
• Active Directory (AD) management and auditing
• Privileged Access Management (PAM)
• Strong problem-solving abilities and a logical, analytical approach to troubleshooting.
• Excellent communication skills – able to explain technical topics clearly to both customers and team members.
• Native Czech or Slovak speaker, with fluent English; Polish is a plus.

Nice to Have

• Familiarity with:
  - SQL – ability to construct basic queries for data retrieval and troubleshooting
  - PowerShell – basic scripting for network testing and automation
  - JavaScript – fundamentals for workflow customization and automation
• Valid category B driving license (for occasional travel)

• Competitive net salary with performance-based bonuses
• Professional development in a fast-growing company that is a leader in Central Europe
• Individual English lessons to improve your language skills
• Support for training & certification – we share the costs!
• Hybrid work model – from home or our offices in Prague or Bratislava
• Team events and fun integration trips
• Flexible working hours and a relaxed, no-dress-code environment

MWT Solutions is a fast-growing IT company with branch offices in Prague, Bratislava, Warsaw, Poznan, Bucharest and Budapest. We have 15+ years of experience as an exclusive ManageEngine systems distributor and technical service provider in Central Europe Countries. Our organisation consists of team of 60+ highly motivated experts cooperating closely with Partners to ensure best possible software based IT infrastructure management solutions and services to our customers.