Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Currently expanding our Customer Success team, we’re looking for a new colleague as Customer Success Manager (CSM) operating from Central Europe. Could you be one of them?

• Help top e-commerce businesses boost their performance.
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.
• Accelerate your career in fast growing SaaS company.

Working in one of our Central European offices (Bratislava / Brno) or from home on a full-time basis, you’ll become a core part of the Client Services Team.

Your tasks and responsibilities:
As a Customer Success Manager you will be part of experienced team and together you will:

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• On the client side, the CSM’s main role is to ensure that our platform delivers value to the client at every moment of the cooperation
• You and our team will educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.

What we expect of the candidate:

• Ideally 2+ years in online retail /e-commerce analytics, marketing, media agency or similar. Ideally as an Account/ Planning / Strategic manager / CSM or other similar role. Advantage is also experience from SaaS companies, not mandatory.
• Ability to understand and actively use analytical concepts to help customers develop strategies for marketing automation.
• Basic familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• Growth mindset and strong will to learn new things. Independence in day to day work and challenges. Being generalist is advantage.
• Knowledge of e-commerce, marketing and the current trends in the industry.
• Working proficiency in English, a huge bonus is French or Spanish language

Don't worry if you’re not sure you tick every box!

We’re looking for someone eager to learn and grow, not someone who knows everything already. You’ll join a supportive team of experienced professionals who are ready to guide and help you succeed. If you bring a positive attitude, curiosity, and a willingness to learn, we’ll help you build the skills you need to thrive in this role.

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Engagement, offering a leading CDP and marketing automation solutions
• Content, offering a headless CMS
• Discovery, offering AI-driven search and merchandising
  Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer.