Your focus

• provide first-line support across customer, legal, and technical areas to ensure a seamless user experience
• continuously improve support systems through better documentation, automation, and workflow optimization
• work across product, legal, and customer teams to keep onboarding and support aligned and running smoothly
• identify recurring issues and escalate insights to improve product, processes, and user education
• develop a deep understanding of ESOPs and equity to support users and contribute to legal operations

Find more information here (our career page): https://www.eldison.com/career/support-specialist---eldison-platform-elp

Must-have Skills & Traits

• proactive and self-sufficient approach – you look for ways to improve things without waiting for direction
• clear communication skills – able to explain complex concepts in simple terms to different audiences
• strong organization and reliability – you make sure tasks are done on time and projects stay on track
• basic technical aptitude – comfortable with Excel formulas, pivot tables, and basic debugging (or eager to learn)
• curiosity and adaptability – excited to dive into ESOPs and equity compensation
• natural problem-solver – enjoys tackling legal, technical, or customer-related challenges
• shares our values

Nice-to-have Skills

• previous experience in customer support, legal operations, or technical support
• familiarity with ESOPs, startup equity, or corporate legal documentation
• experience improving knowledge bases, documentation, or self-service tools
• background in finance, law, or compliance (helpful but not required)

Training & Onboarding

• You’ll receive structured training on ESOPs, customer support tools, and troubleshooting workflows

Expert Guidance

• direct access to product, legal, and customer leads who will help with escalation and complex cases

Competitive Compensation

• a competitive salary aligned with your experience
• a notebook and a mobile device

Professional Growth

• direct collaboration with a forward-thinking leadership team
• a personal coach to support your professional and personal development

Work Environment

• flexible working options: work remotely or from our office in Bratislava
• a dynamic, collaborative culture where innovation thrives

Time Off & Balance

• generous vacation allowance to recharge
• additional sick days to support your well-being

Exciting Impact

• work at the crossroads of technology, law, and entrepreneurship
• help startups and scaleups succeed with tools and services

Eldison unites legal and tech under one roof. Eldison Legal helps businesses grow faster with tech-powered legal services. Eldison Technologies offers an end-to-end ESOP management platform for growth-focused companies. Together, we’re on a mission to turn legal into a priceless asset for growth. Why? Simply because we believe in the power of startups to change the world for the better.

Eldison Legal supports startups and scaleups in all areas key to growth. From navigating an investment round or an M&A transaction to enabling expansion to new markets and commercial contracting to corporate and talent agenda, we resolve all our customers’ legal blockers.

Eldison Tech developed an end-to-end ESOP platform that simplifies the design and management of employee equity plans for startups of any size.

Eldison is built on the foundations of integrity, customer focus and courage. We support our customers worldwide from our offices in Prague, Bratislava and San Francisco.

Join our mission to change how legal is done and transform it into an instrument of growth!