• Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for a decade, demonstrating profitable growth consistently over the past five years.
• Over the years, Staffino has transformed into an international powerhouse, serving mainly enterprise clients. We are working to become the #1 XM platform in Europe. Our cutting-edge platform has evolved to compete with the world's leading CEM platforms, with a core differentiating focus on recognising the invaluable contributions of hundreds of thousands of frontline employees.
• Today, our clientele primarily spans across Europe, but we are extending our reach beyond its borders. Our team is committed to driving innovation in the experience management space. As a core member of Staffino, you will play a vital role in shaping the future of experience management worldwide while working alongside professionals from various backgrounds. Join us and make a global impact.

• Conducting e2e business reviews of CX performance for different clients (utility & energy, retail chains, banks) based on deep analysis of CX feedbacks gathered through feedback surveys
• Designing action plans to reach CX performance targets or sustained improvement
• CX performance and methodology consulting
• Calculating impacts and relations between CX performance and business / financial performance
• Open analysis of customer data with identification and interpretation of relations and correlations
• Designing CX survey questionnaires based on defined business needs
• Preparation and presentation of formal readouts to clients

PC skills:

• Excel
• PowerPoint

Language skills:

• English - fluent

Education level:

• University - Master degree
• Technical or economical field of study

Years of experience:

• 1-2

Field of experience:

• CX, Sales or care channel management, Customer Service

Other requirements:

• performance management and reporting
• financial reporting and management
• interpretation of data
• understanding of business relations
• process management

Interpersonal skills:

• analytical skills
• conceptual thinking
• out of the box thinking
• continuous improvement

• GROWING CUSTOMER INSIGHT PLATFORM
• WE STARTED IN SK/CZ, BUT NOW CLIENTS IN 38 COUNTRIES
• WE ARE NOT A SHAKY STARTUP, YET WE ARE NO CORPORATION - JUST A PERFECTLY SIZED COMPANY READY TO GROW
• WE WANT TO CONTINUE EXPANDING INTERNATIONALLY & BUILD A GLOBAL OPERATION
• YOU WOULD BECOME CORE MEMBERS OF OUR TEAM
• MULTISPORT CARD