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STAFFINO

CX Specialist & Consultant

MestoRemote

Forma: Full-time

Platod 1200 €

TypFaktúra

Dátum pridania12.05.2022

  • GROWING CUSTOMER INSIGHT PLATFORM
  • WE STARTED IN SK/CZ, BUT NOW CLIENTS IN 38 COUNTRIES
  • WE ARE NOT A SHAKY STARTUP, YET WE ARE NO CORPORATION - JUST A PERFECTLY SIZED COMPANY READY TO GROW
  • WE WANT TO CONTINUE EXPANDING INTERNATIONALLY & BUILD A GLOBAL OPERATION
  • YOU WOULD BECOME CORE MEMBERS OF OUR TEAM

Náplň práce

  • Conducting e2e business reviews of CX performance for different clients (utility & energy, retail chains, banks) based on deep analysis of CX feedbacks gathered through feedback surveys
  • Designing action plans to reach CX performance targets or sustained improvement
  • CX performance and methodology consulting
  • Calculating impacts and relations between CX performance and business / financial performance
  • Open analysis of customer data with identification and interpretation of relations and correlations
  • Designing CX survey questionnaires based on defined business needs
  • Preparation and presentation of formal readouts to clients

Požiadavky

PC skills:

  • Excel
  • PowerPoint

Language skills:

  • English - fluent

Education level:

  • University - Master degree
  • Technical or economical field of study

Years of experience:

  • 1-2

Field of experience:

  • CX, Sales or care channel management, Customer Service

Other requirements:

  • performance management and reporting
  • financial reporting and management
  • interpretation of data
  • understanding of business relations
  • process management

Interpersonal skills:

  • analytical skills
  • conceptual thinking
  • out of the box thinking
  • continuous improvement

Ponúkame

  • GROWING CUSTOMER INSIGHT PLATFORM
  • WE STARTED IN SK/CZ, BUT NOW CLIENTS IN 38 COUNTRIES
  • WE ARE NOT A SHAKY STARTUP, YET WE ARE NO CORPORATION - JUST A PERFECTLY SIZED COMPANY READY TO GROW
  • WE WANT TO CONTINUE EXPANDING INTERNATIONALLY & BUILD A GLOBAL OPERATION
  • YOU WOULD BECOME CORE MEMBERS OF OUR TEAM
  • MULTISPORT CARD

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