• Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for over a decade, achieving consistent profitable growth since our fifth year.
• Over the years, Staffino has transformed into an international powerhouse, serving mainly enterprise clients. We are working to become the #1 XM platform in Europe. Our cutting-edge platform has evolved to compete with the world's leading CEM platforms, with a core differentiating focus on recognising the invaluable contributions of hundreds of thousands of frontline employees.
• Today, our clientele primarily spans across Europe, but we are extending our reach beyond its borders. Our team is committed to driving innovation in the experience management space. As a core member of Staffino, you will play a vital role in shaping the future of experience management worldwide while working alongside professionals from various backgrounds. Join us and make a global impact.

We are seeking an experienced Team Lead to oversee our team of junior and mid-level developers. In this role, you will support our clients and Project Managers by leading the technical aspects of app implementation, customizations, integration development, L3 support, and bug fixing.

As part of the IT Operations, you will be responsible for:

• Team Management: Lead a small IT operations team responsible for business-as-usual (BAU) operations, maintenance, bug fixing, and the development of customizations and integrations for the Staffino platform.
• Capacity Planning and Task Prioritization: Manage the team's workload by planning capacity, prioritizing tasks, providing time estimates, and ensuring adherence to deadlines.
• Solution Design and Oversight: Design solutions and oversee the development and testing processes. Step in as a developer for complex cases when necessary.
• Team Development: Facilitate the professional and technical growth of team members through mentorship and training.
• Code Quality Standards: Establish and maintain code quality standards and processes to ensure high-quality deliverables.
• Collaboration and Trust Building: Foster a cooperative and trusting relationship within the team and across other departments, including Project Management, Support, and Customer Success.
• Product Development Collaboration: Work closely with the Product Development team to design and prioritize new features.

Your profile:

• Good understanding of the SaaS concept and operations-specific
• Hands-on development experience with Node.js, React, Ruby, and work with Postgres DB (mid-level)
• Experience leading a small to medium-sized team, ideally in a Service Desk environment
• Experience with agile development (kanban or scrum)
• Analytical thinking, responsibility and ownership, clear and direct communication, service orientation and willingness to manage and develop team

What we offer:

🚀 Flexibility: Within the working hours and hybrid working setup (no fixed office days)

🚀 ESOP: Our Employee Stock Ownership Plan rewards everyone contributing to our success. Focused on our goals? We want you to share in our triumphs.

🚀 Multisport Card: We care about your work-life balance. Enjoy the MultiSport Card for a healthier, happier you with improved mood, focus, and fitness.

🚀 Union Program: Life's unpredictable. Thanks to our Union Health Insurance partnership, you'll have peace of mind with comprehensive coverage.

& many more benefits!