• Own all support activities for a strategic, top-tier SaaS client and general support activities for additional clients
• Serve as the primary communication bridge between the client and internal teams (Engineering, Product, QA)
• Manage, prioritize, and track support tickets and incidents in line with SLAs
• Coordinate simpler project management tasks such as task tracking, timelines, and follow-ups
• Support feature rollouts, client-specific requests, and operational improvements
• Prepare and communicate clear status updates to both internal stakeholders and the client
• Ensure high service quality, accountability, and customer satisfaction

• 2–4 years of experience in IT / SaaS support, technical customer support, or similar roles
• Experience working with ticketing or task-tracking tools (e.g. Jira, Zendesk, Freshdesk, Asana)
• Strong communication skills with both technical and non-technical stakeholders
• Excellent organizational skills and the ability to manage priorities independently
• A proactive, ownership-driven mindset

Nice to Have

• Basic project management experience (Agile / Scrum fundamentals, coordination roles)
• Experience working closely with developers or product teams
• Familiarity with SaaS environments, integrations, APIs, or cloud platforms
• Interest in growing toward Project Management, Technical Account Management, or Service Delivery

• Hybrid work model – Bratislava office with partial remote flexibility
• High level of ownership over a key, high-visibility client
• Clear career growth path toward Project Manager, Technical Account Manager, or Service Delivery roles
• Supportive IT / SaaS environment focused on learning and responsibility
• Company ESOP

Working Model

• Base location: Bratislava
• Hybrid setup: office + remote work
• Invoice – contract-based role

If you enjoy combining technical support with coordination and client ownership, and want to grow beyond pure support into project-oriented responsibilities, we’d love to hear from you.

• Staffino is a steadily growing customer and employee experience management platform, serving clients across more than 30 countries and a wide array of industries. We have been thriving in the market for over a decade, achieving consistent profitable growth since our fifth year.
• Over the years, Staffino has transformed into an international powerhouse, serving mainly enterprise clients. We are working to become the #1 XM platform in Europe. Our cutting-edge platform has evolved to compete with the world's leading CEM platforms, with a core differentiating focus on recognising the invaluable contributions of hundreds of thousands of frontline employees.
• Today, our clientele primarily spans across Europe, but we are extending our reach beyond its borders. Our team is committed to driving innovation in the experience management space. As a core member of Staffino, you will play a vital role in shaping the future of experience management worldwide while working alongside professionals from various backgrounds. Join us and make a global impact.